![]() Find the device you wish to connect to and click TeamViewer from the Connect drop-down menu. Once you've set up your TeamViewer/Atera integration, you can access TeamViewer and remotely connect to your customers on Atera, in four ways:ġ. Please dismiss the password request by canceling/closing the password screen, then going ahead and connecting again. There is a bug in TeamViewer that if the TeamViewer application is closed, you will be prompted for a password.Enable pop-ups for Atera in your browser.You can decide to set TeamViewer as your default remote access for connecting with customers by clicking the Set as Default button. Note: You can select the TeamViewer version, or enter your TeamViewer host link, which is found on the Host module screen. Paste the API Token key and the Configuration ID in their respective fields, then click on Save. Computers & Contacts → View, add, edit, and delete entriesĩ. Group management → View, create, delete, edit, and share groups. If you do not possess an API Token, you have the option to create a script token, which serves the same purpose.By using a single API Token, you can effectively deploy and manage all custom modules across your system. It is not necessary to have the API Token from each specific custom module. To roll out custom modules, you can utilize any API Token from one of your custom modules.If you would like to allow account assignment via the Assignment Tool, please check the box.In the case of newly configured hosts, the API key will be displayed after you save your new Host. Copy the API Token that will appear under the Allow account assignment, as well as the Configuration ID. On the Host Module, make sure to have the option Allow account assignment enabled.Ĩ. Note: If you do not have a Host Module, click on +, to create one.ħ. Click on Design and Deploy (in the side menu), and select the host module that you want to use. To locate your API Token access your TeamViewer Management Console.Ħ. Select the Corporate License option, here all fields will need to be filled in for the integration to work.ĥ. You also have the option to link your TeamViewer Corporate license with Atera.ģ. Important Note: You'll need to ensure that TeamViewer is installed on your customers' devices. You also have the option to set TeamViewer as the default remote access method. If you have a TeamViewer Business or Premium license, select the 'Business/Premium License' option. On the settings page, go to Remote access, then click on TeamViewer.ģ. In the Admin menu (on the side panel), click on Settings.Ģ. Set up TeamViewer Business / Premium licenseįor TeamViewer Business or Premium license, follow the steps below to learn how to set it up.ġ. However, if there are no hosts listed on the console, then the hosts you add on Atera will be copied to the TeamViewer management console. We won’t overrun any of the existing organizational structure. The customer/host listings, groupings, or hierarchies on your TeamViewer Management Console will remain untouched. Once you have a TeamViewer license, you can add visual customizations and customize a myriad of additional settings on the Management console that TeamViewer provides you. If you don't have one, you can purchase it at TeamViewer. Note: You'll need to have a valid TeamViewer license. Setting up your TeamViewer account on Atera is easy, and only entails entering your TeamViewer credentials. ![]() Connect to an unlimited number of customers, with up to three remote sessions available at any one time. Provide instant remote support for your customers by securely connecting to their computers, accessing files and applications, and troubleshooting problems anywhere, anytime. You can proactively fix issues, perform maintenance, and provide remote support to your clients and you don't need the end-user to be present when you remotely access their devices and servers.With our easy-to-use TeamViewer integration, remotely connect to your customers' computers with one click. The interface is simple and easy to use so you can focus on providing effective support. ![]() You can get detailed connection reports that show you who connected to which endpoint and for what duration Print documents locally, from the remote computer that you can access when connecting between Windows devices. You can share files using convenient methods such as a file manager, contextual menus, drag and drop, and a file box that can link to cloud storage providers. TeamViewer enables cloud-based network compression and AES 256-bit end-to-end encryption, so you can access your desktop files securely. Setting up the integration within SuperOps.ai is as simple as logging into your TeamViewer account. You can access client endpoints remotely from Windows, macOS, or Linux devices.
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